Order Processing Time 

It is approximately 3 to 5 business days. Processing time can also be affected by the stock status of individual items, the time of the year and national holidays. Please calculate this into overall shipping times.

Promotions and Sales

All sales are final for the products on promotion or on sale.

Customs Fee

Customs fees are sole the responsibility of the customer. Please contact your local customs office if you have any questions about getting international parcels. The Bujo Art Shop does not offer refunds or returns under circumstances where customs fees are not paid by the customer and orders are not cleared. Please be aware that, in rare instances, custom agents may delay the release of orders at their discretion. 

Delivery Error

In instances where delivery addresses are incorrect or incomplete or recipients aren't available for pickup, it is the recipient's responsibility to provide us the corrected and complete address and incur any additional re-delivery charges. Once an order has been shipped, we can no longer make changes or adjustments to the address mid-delivery. $10 USD or 25% of the total order value will be charged for re-deliveries, whichever is higher.

60 Day Guarantee 

All orders are provided with tracking number. If you find anything odd through the tracking system or your order is not successfully delivered to you within 60 days, please send us an return@bujoart.com with your order number and we will start the refund service for you.

Return Policy 

We offer a simple and easy 14-day-return-policy for all products unopened and. If you need to return an item, please contact us return@bujoart.com with your order number, product link that you want to return, reason for returning and pictures of the product you would like to return. We will respond with your return shipping instructions. Please be aware that you are responsible for return postage. Once we receive your item, a full/partial refund will be issued based on merchandise condition. 

For situations of damage/detective or incorrect quantity/style, please contact us return@bujoart.com with your order number and an image of the received package and items. We’ll be happy to help!